Cookie Policy

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

Our website

This website is operated by REL Acoustics Limited and REL Acoustics America Limited, LLC.

This cookie policy relates to your use of our website, REL.net. Throughout our website we may link to other websites owned and operated by certain third parties. These other third party websites may also use cookies or similar technologies in accordance with their own separate polices. For privacy information relating to these other third party websites, please consult their policies as appropriate.

Cookies

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us to monitor the use of our website and improve its performance, as well as enabling us to customise the website experience for each user by recognizing you and your device and storing information about your preferences, account and/or past actions.

For example, we may monitor how you access the website (for example, via which device and/or browser), which pages and products you access and view, and how long you spend browsing the website. We may also monitor general browsing information such as traffic data, location data and the originating domain name of the internet service provider(s). Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

Third parties also set cookies on our website, in order to provide us with relevant information about your use of the website and its services (e.g. Google Analytics) and to provide advertising relevant to your interests.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

Consent to use cookies and disabling cookies

Your consent is required to place cookies or other similar technologies on your device, except where they are essential for us to provide the website and any related services to you. These essential cookies are indicated in the table of cookies, below.

If you do not consent to the placing of non-essential cookies on your device, you can control most cookies through altering your browser settings accordingly. For more information on how to do so, see the following information for the most popular browsers:

Please note that changing your cookie settings may result in the loss of some website functionality and in some cases our website may not perform properly or be accessible at all.

First party cookies


Shopify

  • We use WooCommerce for webshop management. Read more

Optimizely

  • We use Optimizely for website statistics. Read more

Statistics

Name
optimizelyEndUserId
Retention
6 months
Function
Store a unique user ID
Name
optimizelySegments
Retention
10 years
Function
Store ID’s of experiments and sessions for A/B testing
Name
optimizelyBuckets
Retention
10 years
Function
Store ID’s of experiments and sessions for A/B testing
NameRetentionFunction
SHARING

This data is not shared with third parties.

Automattic

  • We use Automattic for website development. Read more

Statistics

Name
tk_ai
Retention
session
Function
Store a unique user ID
Name Retention Function
Sharing

For more information, please read the Automattic Privacy Statement.

Third party cookies

The table below provides more information about the third-party cookies we use and their purpose:

Hotjar

  • We use Hotjar for heat maps and screen recordings. Read more

Statistics

Name
_hjid
Retention
1 year
Function
Store a unique user ID
Name
_hjIncludedInPageviewSample
Retention
30 minutes
Function

Name
_hjAbsoluteSessionInProgress
Retention
session
Function
Store unique visits

Functional

Name
_hjTLDTest
Retention
session
Function

Name Retention Function
Sharing

For more information, please read the Hotjar Privacy Statement


Facebook

  • We use Facebook for display of recent social posts and/or social share buttons. Read more

Marketing/Tracking

Name
_fbp
Retention
3 months
Function
Store and track visits across websites
Name
actppresence
Retention
1 year
Function
Manage ad display frequency
Name
_fbc
Retention
2 years
Function
Store last visit
Name
fbm*
Retention
1 year
Function
Store account details
Name
xs
Retention
3 months
Function
Store a unique session ID
Name
fr
Retention
3 months
Function
Enable ad delivery or retargeting
Name
datr
Retention
2 years
Function
Provide fraud prevention
Name
sb
Retention
2 years
Function
Store browser details
Name
*_fbm_
Retention
1 year
Function
Store account details

Functional

Name
wd
Retention
1 week
Function
Determine screen resolution
Name
act
Retention
90 days
Function
Keep users logged in
Name
c_user
Retention
90 days
Function
Store a unique user ID
Name
csm
Retention
90 days
Function
Provide fraud prevention
Name
presence
Retention
session
Function
Store and track if the browser tab is active
Name Retention Function
Sharing

For more information, please read the Facebook Privacy Statement.


Google Analytics

  • We use Google Analytics for website statistics. Read more

Statistics (anonymous)

Name
_ga
Retention
2 years
Function
Count and track pageviews
Name
_gid
Retention
1 day
Function
Count and track pageviews

Purpose pending investigation

Name
_gac_UA-*
Retention

Function

Name Retention Function
Sharing

For more information, please read the Google Analytics Privacy Statement.

HubSpot

We use HubSpot for marketing automation (automated email marketing). Read more

Marketing/Tracking

Name
hubspotutk
Retention
13 months
Function
Store and track a visitor’s identity
Name
__hstc
Retention
13 months
Function
Store time of visit

Preferences

Name
messagesUtk
Retention
13 months
Function
Store browser details

Purpose pending investigation

Name
__hssc
Retention
30 minutes
Function

Name
__hsmem
Retention

Function

Name
hs-messages-hide-welcome-message
Retention
1 day
Function

Name
hs-messages-is-open
Retention
30 minutes
Function

Name
*_key
Retention

Function

Name
hs_ab_test
Retention
session
Function

Name
__hs_do_not_track
Retention
13 months
Function

Name
__hs_opt_out
Retention
13 months
Function

Name Retention Function
Sharing

For more information, please read the HubSpot Privacy Statement.


Optimizely

We use Optimizely for website statistics. Read more

Statistics

Name
optimizelyEndUserId
Retention
6 months
Function
Store a unique user ID
Name
optimizelySegments
Retention
10 years
Function
Store ID’s of experiments and sessions for A/B testing
Name
optimizelyBuckets
Retention
10 years
Function
Store ID’s of experiments and sessions for A/B testing
Name Retention Function
Sharing

This data is not shared with third parties.


Atlassian Jira Servicedesk

We use Atlassian Jira Servicedesk for customer support management. Read more

Statistics

Name
ajs_anonymous_id
Retention
1 year
Function
Store last visit
Name Retention Function
Sharing

This data is not shared with third parties.


Google Tag Manager

We use Google Tag Manager for website statistics. Read more

Marketing/Tracking

Name
_gcl_au
Retention
persistent
Function
Store and track conversions
Name
_uetsid
Retention
1 day
Function
Store and track visits across websites
Name
_uetvid
Retention
16 days
Function
Store and track visits across websites
Name Retention Function
Sharing

This data is not shared with third parties.

Automattic

We use Automattic for website development. Read more

Statistics

Name
tk_ai
Retention
session
Function
Store a unique user ID
Name Retention Function
Sharing

For more information, please read the Automattic Privacy Statement.


Stripe

We use Stripe for payment processing. Read more

Functional

Name
__stripe_mid
Retention
1 year
Function
Provide fraud prevention
Name
__stripe_sid
Retention
30 minutes
Function
Provide fraud prevention
Name Retention Function
Sharing

For more information, please read the Stripe Privacy Statement.


Complianz

We use Complianz for cookie consent management. Read more

Functional

Name
complianz_policy_id
Retention
365 days
Function
Store accepted cookie policy ID
Name
cmplz_stats
Retention
365 days
Function
Store cookie consent preferences
Name
complianz_consent_status
Retention
365 days
Function
Store cookie consent preferences
Name
cmplz_marketing
Retention
365 days
Function
Store cookie consent preferences
Name Retention Function
Sharing

For more information, please read the Complianz Privacy Statement.


Amazon Pay

We use Amazon Pay for payment processing. Read more

Purpose pending investigation

Name
apay-session-set
Retention
session
Function

Name
amazon-pay-abtesting-new-widgets
Retention
session
Function

Functional

Name
amazon-pay-connectedAuth
Retention
session
Function

Name Retention Function
Sharing

For more information, please read the Amazon Pay Privacy Statement.


CloudFlare

We use CloudFlare for content distribution network (CDN) services. Read more

Functional

Name
__cfduid
Retention
30 days
Function
Identify trusted web traffic
Name Retention Function
Sharing

For more information, please read the CloudFlare Privacy Statement.


Google Maps

We use Google Maps for maps display. Read more

Marketing/Tracking

Name
Google Maps API
Retention
none
Function
Request user IP address
Name Retention Function
Sharing

For more information, please read the Google Maps Privacy Statement.


YouTube

We use YouTube for video display. Read more

Purpose pending investigation

Name
GPS
Retention

Function

Name
VISITOR_INFO1_LIVE
Retention

Function

Statistics

Name
YSC
Retention
session
Function
Store a unique user ID
Name
PREF
Retention
1 year
Function
Store and track visits across websites
Name Retention Function
Sharing

For more information, please read the YouTube Privacy Statement.


PayPal

We use PayPal for payment processing. Read more

Functional

Name
ts_c
Retention
3 years
Function
Provide fraud prevention
Name
ts
Retention
session
Function
Provide fraud prevention
Name
paypal
Retention
persistent
Function
Provide fraud prevention
Name
__paypal_storage__
Retention
persistent
Function
Store account details
Name Retention Function
Sharing

For more information, please read the PayPal Privacy Statement.


Twitter/X

We use Twitter/X for display of recent social posts and/or social share buttons. Read more

Functional

Name
local_storage_support_test
Retention
persistent
Function
Load balancing functionality

Marketing/Tracking

Name
metrics_token
Retention
persistent
Function
Store if the user has seen embedded content
Name Retention Function
Sharing

For more information, please read the Twitter/X Privacy Statement.


LinkedIn

We use LinkedIn for display of recent social posts and/or social share buttons. Read more

Marketing/Tracking

Name
bcookie
Retention
2 years
Function
Store browser details
Name
li-oatml
Retention
1 month
Function
Enable ad delivery or retargeting
Name
li_sugr
Retention
3 months
Function
Store browser details
Name
UserMatchHistory
Retention
30 days
Function
Enable ad delivery or retargeting
Name
lidc
Retention
1 day
Function
Store performed actions on the website
Name
bscookie
Retention
2 years
Function
Store performed actions on the website
Name
X-LI-IDC
Retention
session
Function
Provide functions across pages

Functional

Name
BizographicsOptOut
Retention
10 years
Function
Store privacy preferences
Name
linkedin_oauth_
Retention
session
Function
Provide functions across pages
Name Retention Function
Sharing

For more information, please read the LinkedIn Privacy Statement.

Miscellaneous

 

Purpose pending investigation

Name
__paypal_sdk_storage__
Retention

Function

Name
pa_enabled
Retention

Function

Name
pa
Retention

Function

Name
AgentID
Retention

Function

Name
__qca
Retention

Function

Name
intercom-id-*
Retention

Function

Name
KL_FORMS_MODAL
Retention

Function

Name
rel_geolocation
Retention

Function

Name
__kla_id
Retention

Function

Name
form-shown
Retention

Function

Name Retention Function
Sharing

Sharing of data is pending investigation


How to contact us

Please contact us if you have any questions about this cookie policy or the information we hold about you.

If you wish to contact us, please send an email to Sales@rel.net, write to North Road, Bridgend Industrial Estate, Bridgend CF313TP

+44 (0) 1656 768777.

Changes to this policy

This policy was last updated on February 28th, 2025.

We may change this policy from time to time. Please check the policy periodically for any changes.